About the purchase
Terms and Conditions of Sale and Delivery
These terms and conditions apply to purchases in the online shop www.lino.cz, operated by Lino, s.r.o., from 1 January 2024.
The Terms and Conditions define and specify the rights and obligations of the Seller, which is the company Lino, s.r.o., Ve Dvoře 172, 664 47 Střelice u Brna, ID No.: 60719273 All contractual relations are concluded in accordance with the law of the Czech Republic. If the contracting party is a consumer, relations not regulated by the terms and conditions are governed by the Civil Code (No. 89/2012 Coll.) and the Consumer Protection Act (No. 634/1992 Coll.). If the contracting party is not a consumer, the Civil Code (No 89/2012 Coll.) shall govern relations not governed by the terms and conditions. Out-of-court dispute resolution is governed by Section 14(1) of Act No. 643/1992.
Terms and Conditions
- Provisions
- Seller
- Buyer
- Subject of the contract and order
- Ordering goods, consumer contract
- Price, payment terms, payment method
- Delivery of goods
- Withdrawal from the contract / return of goods
- Personal data protection
- Dispute Resolution
Delivery and delivery conditions
- Delivery method, transport
- a. personal collection
- b. TOPTRANS
- c. Contract carriers
- Delivery time
- Taking over of goods and forced storage
- Conditions upon receipt of goods
- Price of transport
Complaints Procedure and Complaints Conditions
- Complaints policy
- Liability for defects
- Complaint procedure
- Warranty conditions, service Service and care
- Wood materials and maintenance
- Service
1. Provisions
A consumer contract is a contract of sale, a contract for work or other contracts where the parties to the contract are the consumer on the one hand and the supplier on the other. The Seller is the company Lino, s.r.o., Ve Dvoře 172, 664 47 Střelice u Brna, ID: 60719273. Lino, s.r.o. is a person who, in concluding and performing the contract, acts within the scope of his trade or other business activity. It is an entrepreneur who directly or through other entrepreneurs supplies products or services to the buyer. The customer of our online shop is the buyer. In view of the applicable legislation, a distinction is made between a buyer who is a consumer and a buyer who is not a consumer. A consumer buyer or consumer only is a person who is not acting in the course of his trade or other business when concluding and performing a contract. A non-consumer buyer is a businessman who purchases products or uses services for the purpose of his business with those products or services. This buyer is governed by the terms and conditions to the extent that they apply to him and by the Commercial Code.
2. Seller
Registered office (billing address): Lino s.r.o., Ve dvoře 172, Střelice u Brna 664 47
The company is registered in the Commercial Register maintained by the Regional Court in Brno, Section C, Insert 16354
Store (shipping address): Lino s.r.o., Václavská 2, Brno 603 00
The seller is a VAT payer.
- ID: 60719273
- DIC: CZ60719273
Contact details:
- Tel: +420 543 233 873
- Fax: +420 543 246 375
- Email: [email protected]
Account number for non-cash payments:
- CSOB 377358643/0300
- IBAN: CZ68 0300 0000 0003 7735 8643
- IBAN: CEKOCZPP
- FOR EURO PAYMENTS: CZ42 0300 0000 0003 7735 8723
3. Buyer
The buyer is any person (natural or legal person) who orders goods on the portal www.lino.cz and sends a binding order. By sending an order, the buyer confirms that he/she agrees to these general terms and conditions for shopping through the lino.cz e-shop, in particular the terms and conditions of sale, delivery and warranty.
4. Subject of the contract
The subject of the contract is the delivery of the goods specified in the purchase contract - order. The weight, dimensions, capacity and other parameters indicated for individual items are only indicative data based on the supplier's data for individual products and may therefore differ in reality (unless otherwise expressly stated in the contract). The Seller's endeavour and priority is to provide the most accurate and reliable information verified from multiple sources. The pictures of each product are for illustrative purposes only, as are the colour renditions.
5. Ordering goods, consumer contract
The list of goods on the lino.cz e-shop website is a list of commonly supplied goods. The seller does not guarantee the immediate availability of all items. The condition for the validity of the electronic order is the completion of all the prescribed data of the buyer in the order form. By creating and sending the order, a draft purchase contract is created and the buyer undertakes to take delivery of the goods and pay for them. Formal confirmation of the order by the Seller is not required to conclude the purchase contract, the contract is then formed by the delivery of the goods. The Seller may reserve the formation of the contract for individual cases, especially in more costly cases, by confirming the order. When ordering goods that are not in stock and need to be made from non-standard materials, etc. or in the case of price-intensive orders, the seller may require an advance payment for such goods - usually above 10 000,- excluding VAT. The amount of the advance payment is then 60% of the purchase price.
Orders are normally placed through the lino.cz e-shop
Other options for ordering goods are:
- a. by e-mail - [email protected]
- b. by fax at +420 543 246 375
- c. by phone at +420 543 233 873
- d. in writing via the Czech Post
6. Price, payment terms, method of payment
The invoice issued on the basis of the purchase contract between the seller and the buyer is also a tax document. Delivery of the goods to the buyer is in principle possible only after payment of this document, either upon receipt of the goods or by payment in advance on the basis of an advance invoice, or unless otherwise agreed.
Invoices are due within 14 days.
The prices quoted in the lino.cz e-shop are valid at the time of ordering the goods.
The goods remain the property of the seller until full payment.
In the case of a larger volume of ordered goods or at its discretion, the Seller reserves the option to request an advance payment, for which it will issue an advance invoice in the amount of 60% of the purchase price. Usually in the case of orders over 10 000,- excluding VAT.
Payment for ordered goods can be made in the following ways:
- a. in cash upon receipt of the goods at the Seller's registered office
- b. cash on delivery - the buyer pays the price of the goods by cash on delivery, including the costs for cash on delivery and shipping
- c. by deposit into the seller's account
- d. by bank transfer - the seller will issue a proforma invoice for the full amount and the variable symbol will identify the order (payment). The goods will be dispatched upon payment of this invoice.
- e. online payment - credit card or fast bank transfer
7. Delivery of goods
All technical details concerning the delivery of the goods to the buyer are dealt with separately in the delivery conditions. The goods will be delivered to the buyer in the form he chooses as the most convenient for him. We provide delivery of goods throughout the Czech Republic and the cost of delivery varies according to the chosen method. The Seller draws attention in particular to the specifics and risks associated with the receipt of goods ( see delivery conditions point 12, 13 ).
8. Withdrawal from the contract and return of goods
Both the buyer and the seller can withdraw from the contract.
The form for withdrawal from the purchase contract can be found atHERE.
He can withdraw from the contract:
- a. a buyer who does not purchase goods within the scope of his/her trade or other business activity (i.e. not on a personal identification number) has the right to withdraw from the contract within 14 days according to the current Civil Code. If the buyer decides to return the goods under this scheme, he must comply with the following conditions:
- i. contact the Seller to withdraw from the Contract on the basis of this provision
- ii. if the buyer has not received the goods, he/she shall withdraw from the contract in writing to the seller's address
- iii. if the buyer has already received the goods, the description of the goods, invoice number, variable symbol, date of purchase/delivery of the goods
- returned goods must not be used
- returned goods must be undamaged
- the returned goods must be complete, including the original proof of purchase
- iv. arrange with an authorised employee of the Seller the method of transport back to the Seller
- v. the goods must be sent back to the seller's registered office at the buyer's expense, registered and insured (we are not responsible for any loss or damage)
- vi. goods sent back on COD will not be accepted
- vii. if the goods are returned to the Seller in a different condition from that specified in clause 8.a.iii., the Buyer shall be obliged to compensate in particular for the costs related to the restoration of the goods to their original condition and any damage to the goods. The reimbursement of these costs and damages shall be made in such a way that the purchase price which is refunded by the Seller in the event of withdrawal is reduced by these costs and damages accordingly. At the same time, the time limit for reimbursement of the purchase price or part thereof shall be extended until any costs and damages have been resolved
- viii. in the event of failure to meet the above conditions, the withdrawal will not be accepted
- ix. The Consumer acknowledges that according to the provisions of § 1837 et seq. of the Civil Code, it is not possible to withdraw from the contract for the delivery of goods adapted to the Buyer's wishes, as well as from the contract for the delivery of goods subject to rapid wear and tear or obsolescence.
- x. if the buyer fulfils all the above conditions for withdrawal from the contract, the seller will refund the purchase price or part of it, no later than 14 days after the return of the goods. The Seller shall return the funds after signing the credit note and to the Buyer's account within 14 days.
The Seller is entitled to withdraw from the contract only until the goods have been dispatched and reserves the right to cancel the order or part of it in the following cases:
- a) the price of the ordered product has changed significantly during the order
- b) The Seller shall be entitled to withdraw from the Purchase Contract due to stock-out, unavailability of the goods, or when the manufacturer, importer or supplier of the goods has discontinued the production or import of the goods. The Seller shall promptly inform the Buyer by means of the email address specified in the order and shall, within 14 days of notification of withdrawal from the Purchase Contract, refund all monies, including delivery costs, received from the Buyer under the Contract in the same manner or in the manner specified by the Buyer, as the case may be.
- c) due to the wide range of goods offered, the seller is entitled to withdraw from the contract even partially, i.e., so that he can deliver only part of the ordered goods to the buyer. However, this must be consistent with the possibility of using these goods by completing them from another supplier. If this situation arises, the seller undertakes to contact the buyer immediately in order to agree on a further course of action. If the goods have already been paid for in part or in full, in the event of cancellation of the order, the money will be refunded as soon as possible ( but within a maximum of 30 days ) to the buyer's account.
- d) Withdrawal from the contract in the event of an error in the price of the goods. Except as provided by law, the seller is entitled to withdraw from the contract in the event of an obvious error in the price of the goods. Withdrawal from the contract under this clause is possible within 14 days from the day following the date of conclusion of the purchase contract between the Buyer and the Seller by the Seller cancelling the order or otherwise indicating to the Buyer that he is withdrawing from the contract. If the Buyer has paid at least part of the purchase price of the goods, this amount will be transferred back to his bank account within 14 days from the day following the date of withdrawal from the contract by the Seller.
9. Protection of consumer's personal data
- The protection of personal data of the buyer, who is a natural person, is provided by Act No. 101/2000 Coll., on the Protection of Personal Data, as amended (hereinafter referred to as the "PDPA").
- By concluding the purchase contract, the buyer agrees to the processing and collection of his/her personal data in the seller's database after the successful completion of the contract, until the buyer expresses his/her disagreement with this processing in writing. The Buyer agrees to the processing of the following personal data: name and surname, home address, identification number, tax identification number, e-mail address, telephone number, for the purpose of concluding this Agreement, operating the website information system, enforcing the rights under the Purchase Agreement and for marketing purposes (hereinafter collectively referred to as "personal data").
- The Buyer acknowledges that he is obliged to provide his personal data correctly and truthfully and that he is obliged to inform the Seller without undue delay of any change in his personal data. The Buyer confirms that the personal data provided is accurate and that he/she has been informed that this is a voluntary provision of personal data.
- The Buyer has the right to access and correct his/her personal data, including other legal rights to such data. Personal data can be removed from the database upon written request of the buyer. Buyers' personal data is secured against misuse.
- The seller may entrust a third party as a processor to process the buyer's personal data. Except for the persons transporting the goods, personal data will not be transferred to third parties by the Seller without the prior consent of the Buyer.
- Personal data will be processed for an indefinite period of time. Individual contracts are archived by the Seller after their conclusion in electronic form and are accessible only to the Seller.
- If the buyer requests information about the processing of his personal data, the seller is obliged to provide him with this information. The Seller shall be entitled to charge a reasonable fee for the provision of the information referred to in the preceding sentence, not exceeding the costs necessary to provide the information.
- In the event that the Buyer believes that the Seller or Processor is processing his/her personal data in a way that is contrary to the protection of the Buyer's private and personal life or contrary to the law, in particular if the personal data are inaccurate with regard to the purpose of their processing, he/she may: a) ask the Seller or Processor for an explanation, b) demand that the Seller or Processor remedy the situation.
10. Dispute Resolution
Mutual disputes between the seller and the buyer are resolved by the general courts. According to Act No. 634/1992 Coll., on Consumer Protection, as amended, the buyer who is a consumer has the right to out-of-court settlement of a consumer dispute arising from a purchase contract or a contract for the provision of services. The Czech Trade Inspection Authority is the entity authorised to carry out out-of-court dispute resolution. Further information is available on the website www.coi.cz. Out-of-court settlement of a consumer dispute is initiated exclusively at the consumer's request, and only if the dispute has not been resolved directly with the seller. The application may be submitted within 1 year of the date on which the consumer first exercised the right at issue with the seller. The consumer has the right to initiate out-of-court dispute resolution online via the ODR platform available at ec.europa.eu/consumers/odr/. The buyer can also contact dTest, o.p.s. for advice on his/her consumer rights via www.dtest.cz/poradna or by calling 299 149 009. The Seller undertakes to seek out-of-court dispute resolution with the Buyer as a matter of priority, unless the Buyer refuses. Out-of-court settlement of the dispute can also be done through the YourComplaints.cz service on the website www.vasestiznosti.cz. This procedure is not mediation according to Act No. 202/2012 Coll., on mediation, as amended, or arbitration according to Act No. 216/1994 Coll., on arbitration and enforcement of arbitral awards, as amended, and its use does not affect the right of the parties to take their claim to the Czech Trade Inspection Authority or to court. During the out-of-court settlement negotiations, the limitation and prescription periods under the Civil Code shall not run or begin to run unless one of the parties to the dispute expressly refuses to continue the negotiations. Supervision of compliance with the obligations under Act No 634/1992 Coll., on Consumer Protection, as amended, is carried out by the Czech Trade Inspection Authority (www.coi.cz).
Delivery and delivery conditions
11. Method of delivery, transport
The buyer chooses the method of transport himself during the creation of the order. The Seller proposes/provides the following methods of transport:
- a. personal collection - the buyer agrees with the seller on the date of personal collection. Upon personal collection, the buyer waives the right to return the goods according to point 8.a of these conditions
- b. TOPTRANS
- c. Contract carriers of Lino s.r.o.
The agreed price and method of transport will be included in the invoice for the ordered goods ( see also point 14. of these conditions ).
In case of force majeure or failure of the information system Lino s.r.o. is not responsible for late delivery of goods.
In the event that for reasons on the part of the buyer it is necessary to deliver the goods repeatedly or in a different way than specified in the order, the buyer is obliged to pay the costs associated with the repeated delivery of the goods, or the costs associated with a different method of delivery.
We are not a direct transport provider, but only an intermediary.
If the transport includes an additional return service, this is the return of goods for the first lockable door of the dwelling unit.
In the case of large furniture, a minimum entrance dimension of 80 cm and a suitable space behind the front door for moving in is required.
Lino s.r.o. is not responsible for the impossibility of moving furniture due to inaccessible or atypical spaces.
Any further handling of the furniture is only possible after individual agreement with the carrier.
12. Delivery time
The delivery time is calculated from the date of creating and sending the order. If an advance invoice is issued with the order, the delivery period starts from the date of payment.
The approximate delivery date is indicated on the product and in the order confirmation.
The delivery date of the ordered goods is only indicative and due to the nature of the assortment (mostly custom production) the delivery time may be extended.
Delivery times shall be extended in the event of unexpected circumstances beyond the Seller's control, such as unexpected acts of God, strikes and other obstacles beyond the Seller's control. This also applies if these circumstances occur with the Seller's suppliers.
If the goods are in stock, the order can be delivered in a shorter time.
13. Taking over of goods and forced storage
If the goods are delivered by parcel service or public carrier, the buyer is always obliged to personally receive the shipment and personally check whether the shipment was delivered with damaged or torn packaging, broken tape, incomplete number of packages and if the buyer suspects that the goods have defects, he has the right to refuse to accept the incomplete or damaged shipment.
By signing the delivery note, the buyer confirms that the packaging of the shipment containing the goods was intact.
If the goods cannot be delivered on the agreed delivery date for objective reasons on the Buyer's side, Lino s.r.o. will store the goods in its warehouse and all storage costs will be charged to the Buyer at the actual amount, unless both parties agree otherwise in writing in advance. Lino s.r.o. shall in such case be entitled to claim a fee for the storage costs issued and the costs for the storage itself in the amount of 40 CZK (in words: forty Czech crowns) per 1m2/item/day of storage and shall furthermore be entitled to withdraw from the purchase contract. In the case of orders exceeding CZK 500.000,-, Lino s.r.o. will provide free storage for a maximum of 14 calendar days.
14. Conditions for acceptance of goods
All goods delivered must be inspected by the buyer. In the case of a shipment that includes tables, table tops and wooden or glass furniture, where the goods could be damaged despite the packaging (dented edges, breakage), the buyer must always unpack and physically inspect the goods. If any goods are defective, the buyer must draw up a written damage report on the spot with the carrier. The Buyer must record any defects found on the carrier's damage report and notify the Seller by the next business day. The Buyer must notify the Seller of the defects found in writing or by telephone. The written notification must specify the defects found, i.e. the type of defect, the location of the defect on the product and how it manifests itself. Failure to do so will result in the subsequent claim being considered mechanical damage caused by the buyer and the claim will not be accepted. A buyer who, by his signature on the carrier's documents, confirms receipt of the shipment without defects is not entitled to make a subsequent claim. Claims for goods damaged in transit shall be governed by the carrier's claims procedure and the relevant provisions of the Civil or Commercial Code. Defects caused in this way can only be claimed from the seller provided that all the conditions set out in this section are met.
15. Price of transport
Due to the nature and character of the sold assortment, it is possible to deliver the ordered goods to the buyer in several ways. After sending the order, the buyer will be contacted by an authorized employee of the seller, who will suggest the most convenient method of transport to the buyer. This shipping method will be designed to minimize the possible risks of transport damage. The method of transport so proposed and agreed by both parties will be priced and the resulting cost of transport will be added to the invoice issued ( see clause 6 of these terms and conditions ). By paying this invoice, the Buyer agrees to the method of transport of the goods as proposed and agreed.
Complaints Procedure and Complaints Conditions
16. Complaints Policy
This Complaints Procedure is valid from 1 January 2016 and is governed by the relevant provisions of the Civil Code, taking into account this Complaints Procedure. This Complaints Procedure applies exclusively to purchasers who are acting as consumers within the meaning of Section 419 of the Civil Code when concluding a contract (i.e. do not purchase goods on a business registration number). If the goods are purchased as part of a business activity (i.e. on a business registration number), the provisions of this Complaints Procedure do not apply to such purchases. The individually agreed terms and conditions and the general provisions of the Civil Code or the Commercial Code apply to such cases.
By accepting the goods, the buyer agrees to the terms and conditions of the complaint.
The statutory warranty period for all of the Seller's products is legally set at 24 months. The warranty period starts on the day of receipt of the goods by the buyer. The Seller may extend or shorten this statutory period in agreement with the Buyer. The warranty does not cover normal wear and tear of the item (or its parts) caused by use. Therefore, a shorter lifetime of the product cannot be considered a defect and cannot be claimed as such.
Complaints can be made by telephone and also in writing at the company's headquarters, together with photo documentation of the damaged goods or parts thereof. Complaints concerning the appearance, design, quality of upholstery and integrity of surface areas must be made within a maximum of three days of receipt of the goods from the carrier or the buyer. Subsequent claims will not be accepted as they are deemed to have been caused by careless or improper handling or improper assembly. In order for the claim to be successfully settled, the goods must be properly accepted by the buyer ( see also clause 14. of these terms and conditions ).
When making a claim for a defect in the goods, the seller is obliged (and the buyer must allow him) to verify whether the defect is removable or irremovable.
If the defect is irremovable, the seller may replace the goods, provide a discount or return the full purchase price to the buyer according to the agreement of both parties.
If the defect is removable, the seller shall remove the defect at his own expense. It shall remedy the defect without undue delay and with due diligence, but at the latest within 30 days of receipt of a legitimate complaint. Removable defects are defects that can be removed by repair without affecting the appearance, function and quality of the goods. If only a part of the item is defective, the buyer has the right to replace that part and not the entire item. The Seller shall replace the defective item, provide a discount or refund the purchase price if the defect reoccurs in the repaired item or if the item cannot be used properly due to multiple defects.
In the case of a refund of the purchase price due to an acknowledged claim, the money will be refunded as soon as possible and no later than 30 days after the acknowledgement of the claim. The Seller shall return the funds after signing the credit note to the Buyer's account.
17. Liability for defects
After the expiration of the 24-month warranty period, the seller's liability for defects in the goods that have not been claimed by the buyer from the seller within this period expires. In the case of warranty repairs, the warranty for the goods shall be extended by the period during which the customer could not properly use the goods as a result of the repair.
18. Complaint procedure
The place of settlement of the complaint is the buyer's registered office. If a defect requiring a claim arises during the warranty period, the Buyer shall proceed in the following manner:
- a. does not take delivery of the goods from the carrier and proceeds in accordance with clause 14 of these conditions
- b. if a claim arises during the use of the goods, the buyer shall contact the seller at the company's headquarters, by phone or by email
- c. the Seller determines whether the defect is removable or irremovable and agrees on further action and in particular the method of transport
19. Warranty Terms
The warranty covers manufacturing and functional defects. The warranty does not cover mechanical damage caused by careless and unreasonable handling, as well as unprofessional handling, unprofessional assembly of the product, unprofessional care and use in conditions and environments not usual for normal use of the product (excessive load, dust, humidity, temperature, chemical and mechanical influences). Furthermore, the warranty does not cover damage caused by non-observance of the general principles for the use of the product and the instructions for use, and wear and tear caused by normal use of the products. Furthermore, the warranty cannot be applied to damage and defects in the goods which were expressly brought to the attention of the purchaser prior to purchase and for which a lower price for damage due to force majeure was agreed, if applicable.
Materials, maintenance and service
20. Wood materials and maintenance
Wood is a natural product, so they canvariations in colour and pigmentation occur.
Wooden furniture will change its appearance over time as it is affected by the environment in which it is placed.
Do not place wood products near a heat source and do not expose them to direct sunlight as it can cause changes in tone and affect the hardness of the product. Avoid improper use of the product, e.g. sitting on a backrest or armrest, or rocking or standing on a chair.
Do not place greasy, wet, hot or cold objects directly on wooden surfaces as they can leave a permanent mark.
Wipe the surface regularly with a clean, dry cloth. If the surface is dirty, you can wipe it with a cloth soaked in water or neutral soap, remove the soap immediately after application.
If the surface of the wooden product is slightly damaged, we recommend using a maintenance kit from the specific manufacturer of the product, if they offer this kit.
Avoid using products containing acetone, thinners, ammonia, abrasive cleaners or furniture wax.
21. Service
The seller's working hours are from 8 am to 5 pm on weekdays. During these hours you can contact us at the above mentioned telephone numbers ( see point 2. of these terms and conditions ) and ask for technical information or enquire about the details of individual products. Some products can be adapted to atypical sizes and colours based on individual requirements and the manufacturer's capabilities. Our address Lino s.r.o. Václavská 2 603 00 Brno Tel: +420 543 233 873 [email protected] www.lino.cz
About the purchase
Terms and Conditions of Sale and Delivery
These terms and conditions apply to purchases in the online shop www.lino.cz, operated by Lino, s.r.o., from 1 January 2024.
The Terms and Conditions define and specify the rights and obligations of the Seller, which is the company Lino, s.r.o., Ve Dvoře 172, 664 47 Střelice u Brna, ID No.: 60719273 All contractual relations are concluded in accordance with the law of the Czech Republic. If the contracting party is a consumer, relations not regulated by the terms and conditions are governed by the Civil Code (No. 89/2012 Coll.) and the Consumer Protection Act (No. 634/1992 Coll.). If the contracting party is not a consumer, the Civil Code (No 89/2012 Coll.) shall govern relations not governed by the terms and conditions. Out-of-court dispute resolution is governed by Section 14(1) of Act No. 643/1992.
Terms and Conditions
- Provisions
- Seller
- Buyer
- Subject of the contract and order
- Ordering goods, consumer contract
- Price, payment terms, payment method
- Delivery of goods
- Withdrawal from the contract / return of goods
- Personal data protection
- Dispute Resolution
Delivery and delivery conditions
- Delivery method, transport
- a. personal collection
- b. TOPTRANS
- c. Contract carriers
- Delivery time
- Taking over of goods and forced storage
- Conditions upon receipt of goods
- Price of transport
Complaints Procedure and Complaints Conditions
- Complaints policy
- Liability for defects
- Complaint procedure
- Warranty conditions, service Service and care
- Wood materials and maintenance
- Service
1. Provisions
A consumer contract is a contract of sale, a contract for work or other contracts where the parties to the contract are the consumer on the one hand and the supplier on the other. The Seller is the company Lino, s.r.o., Ve Dvoře 172, 664 47 Střelice u Brna, ID: 60719273. Lino, s.r.o. is a person who, in concluding and performing the contract, acts within the scope of his trade or other business activity. It is an entrepreneur who directly or through other entrepreneurs supplies products or services to the buyer. The customer of our online shop is the buyer. In view of the applicable legislation, a distinction is made between a buyer who is a consumer and a buyer who is not a consumer. A consumer buyer or consumer only is a person who is not acting in the course of his trade or other business when concluding and performing a contract. A non-consumer buyer is a businessman who purchases products or uses services for the purpose of his business with those products or services. This buyer is governed by the terms and conditions to the extent that they apply to him and by the Commercial Code.
2. Seller
Registered office (billing address): Lino s.r.o., Ve dvoře 172, Střelice u Brna 664 47
The company is registered in the Commercial Register maintained by the Regional Court in Brno, Section C, Insert 16354
Store (shipping address): Lino s.r.o., Václavská 2, Brno 603 00
The seller is a VAT payer.
- ID: 60719273
- DIC: CZ60719273
Contact details:
- Tel: +420 543 233 873
- Fax: +420 543 246 375
- Email: [email protected]
Account number for non-cash payments:
- CSOB 377358643/0300
- IBAN: CZ68 0300 0000 0003 7735 8643
- IBAN: CEKOCZPP
- FOR EURO PAYMENTS: CZ42 0300 0000 0003 7735 8723
3. Buyer
The buyer is any person (natural or legal person) who orders goods on the portal www.lino.cz and sends a binding order. By sending an order, the buyer confirms that he/she agrees to these general terms and conditions for shopping through the lino.cz e-shop, in particular the terms and conditions of sale, delivery and warranty.
4. Subject of the contract
The subject of the contract is the delivery of the goods specified in the purchase contract - order. The weight, dimensions, capacity and other parameters indicated for individual items are only indicative data based on the supplier's data for individual products and may therefore differ in reality (unless otherwise expressly stated in the contract). The Seller's endeavour and priority is to provide the most accurate and reliable information verified from multiple sources. The pictures of each product are for illustrative purposes only, as are the colour renditions.
5. Ordering goods, consumer contract
The list of goods on the lino.cz e-shop website is a list of commonly supplied goods. The seller does not guarantee the immediate availability of all items. The condition for the validity of the electronic order is the completion of all the prescribed data of the buyer in the order form. By creating and sending the order, a draft purchase contract is created and the buyer undertakes to take delivery of the goods and pay for them. Formal confirmation of the order by the Seller is not required to conclude the purchase contract, the contract is then formed by the delivery of the goods. The Seller may reserve the formation of the contract for individual cases, especially in more costly cases, by confirming the order. When ordering goods that are not in stock and need to be made from non-standard materials, etc. or in the case of price-intensive orders, the seller may require an advance payment for such goods - usually above 10 000,- excluding VAT. The amount of the advance payment is then 60% of the purchase price.
Orders are normally placed through the lino.cz e-shop
Other options for ordering goods are:
- a. by e-mail - [email protected]
- b. by fax at +420 543 246 375
- c. by phone at +420 543 233 873
- d. in writing via the Czech Post
6. Price, payment terms, method of payment
The invoice issued on the basis of the purchase contract between the seller and the buyer is also a tax document. Delivery of the goods to the buyer is in principle possible only after payment of this document, either upon receipt of the goods or by payment in advance on the basis of an advance invoice, or unless otherwise agreed.
Invoices are due within 14 days.
The prices quoted in the lino.cz e-shop are valid at the time of ordering the goods.
The goods remain the property of the seller until full payment.
In the case of a larger volume of ordered goods or at its discretion, the Seller reserves the option to request an advance payment, for which it will issue an advance invoice in the amount of 60% of the purchase price. Usually in the case of orders over 10 000,- excluding VAT.
Payment for ordered goods can be made in the following ways:
- a. in cash upon receipt of the goods at the Seller's registered office
- b. cash on delivery - the buyer pays the price of the goods by cash on delivery, including the costs for cash on delivery and shipping
- c. by deposit into the seller's account
- d. by bank transfer - the seller will issue a proforma invoice for the full amount and the variable symbol will identify the order (payment). The goods will be dispatched upon payment of this invoice.
- e. online payment - credit card or fast bank transfer
7. Delivery of goods
All technical details concerning the delivery of the goods to the buyer are dealt with separately in the delivery conditions. The goods will be delivered to the buyer in the form he chooses as the most convenient for him. We provide delivery of goods throughout the Czech Republic and the cost of delivery varies according to the chosen method. The Seller draws attention in particular to the specifics and risks associated with the receipt of goods ( see delivery conditions point 12, 13 ).
8. Withdrawal from the contract and return of goods
Both the buyer and the seller can withdraw from the contract.
The form for withdrawal from the purchase contract can be found atHERE.
He can withdraw from the contract:
- a. a buyer who does not purchase goods within the scope of his/her trade or other business activity (i.e. not on a personal identification number) has the right to withdraw from the contract within 14 days according to the current Civil Code. If the buyer decides to return the goods under this scheme, he must comply with the following conditions:
- i. contact the Seller to withdraw from the Contract on the basis of this provision
- ii. if the buyer has not received the goods, he/she shall withdraw from the contract in writing to the seller's address
- iii. if the buyer has already received the goods, the description of the goods, invoice number, variable symbol, date of purchase/delivery of the goods
- returned goods must not be used
- returned goods must be undamaged
- the returned goods must be complete, including the original proof of purchase
- iv. arrange with an authorised employee of the Seller the method of transport back to the Seller
- v. the goods must be sent back to the seller's registered office at the buyer's expense, registered and insured (we are not responsible for any loss or damage)
- vi. goods sent back on COD will not be accepted
- vii. if the goods are returned to the Seller in a different condition from that specified in clause 8.a.iii., the Buyer shall be obliged to compensate in particular for the costs related to the restoration of the goods to their original condition and any damage to the goods. The reimbursement of these costs and damages shall be made in such a way that the purchase price which is refunded by the Seller in the event of withdrawal is reduced by these costs and damages accordingly. At the same time, the time limit for reimbursement of the purchase price or part thereof shall be extended until any costs and damages have been resolved
- viii. in the event of failure to meet the above conditions, the withdrawal will not be accepted
- ix. The Consumer acknowledges that according to the provisions of § 1837 et seq. of the Civil Code, it is not possible to withdraw from the contract for the delivery of goods adapted to the Buyer's wishes, as well as from the contract for the delivery of goods subject to rapid wear and tear or obsolescence.
- x. if the buyer fulfils all the above conditions for withdrawal from the contract, the seller will refund the purchase price or part of it, no later than 14 days after the return of the goods. The Seller shall return the funds after signing the credit note and to the Buyer's account within 14 days.
The Seller is entitled to withdraw from the contract only until the goods have been dispatched and reserves the right to cancel the order or part of it in the following cases:
- a) the price of the ordered product has changed significantly during the order
- b) The Seller shall be entitled to withdraw from the Purchase Contract due to stock-out, unavailability of the goods, or when the manufacturer, importer or supplier of the goods has discontinued the production or import of the goods. The Seller shall promptly inform the Buyer by means of the email address specified in the order and shall, within 14 days of notification of withdrawal from the Purchase Contract, refund all monies, including delivery costs, received from the Buyer under the Contract in the same manner or in the manner specified by the Buyer, as the case may be.
- c) due to the wide range of goods offered, the seller is entitled to withdraw from the contract even partially, i.e., so that he can deliver only part of the ordered goods to the buyer. However, this must be consistent with the possibility of using these goods by completing them from another supplier. If this situation arises, the seller undertakes to contact the buyer immediately in order to agree on a further course of action. If the goods have already been paid for in part or in full, in the event of cancellation of the order, the money will be refunded as soon as possible ( but within a maximum of 30 days ) to the buyer's account.
- d) Withdrawal from the contract in the event of an error in the price of the goods. Except as provided by law, the seller is entitled to withdraw from the contract in the event of an obvious error in the price of the goods. Withdrawal from the contract under this clause is possible within 14 days from the day following the date of conclusion of the purchase contract between the Buyer and the Seller by the Seller cancelling the order or otherwise indicating to the Buyer that he is withdrawing from the contract. If the Buyer has paid at least part of the purchase price of the goods, this amount will be transferred back to his bank account within 14 days from the day following the date of withdrawal from the contract by the Seller.
9. Protection of consumer's personal data
- The protection of personal data of the buyer, who is a natural person, is provided by Act No. 101/2000 Coll., on the Protection of Personal Data, as amended (hereinafter referred to as the "PDPA").
- By concluding the purchase contract, the buyer agrees to the processing and collection of his/her personal data in the seller's database after the successful completion of the contract, until the buyer expresses his/her disagreement with this processing in writing. The Buyer agrees to the processing of the following personal data: name and surname, home address, identification number, tax identification number, e-mail address, telephone number, for the purpose of concluding this Agreement, operating the website information system, enforcing the rights under the Purchase Agreement and for marketing purposes (hereinafter collectively referred to as "personal data").
- The Buyer acknowledges that he is obliged to provide his personal data correctly and truthfully and that he is obliged to inform the Seller without undue delay of any change in his personal data. The Buyer confirms that the personal data provided is accurate and that he/she has been informed that this is a voluntary provision of personal data.
- The Buyer has the right to access and correct his/her personal data, including other legal rights to such data. Personal data can be removed from the database upon written request of the buyer. Buyers' personal data is secured against misuse.
- The seller may entrust a third party as a processor to process the buyer's personal data. Except for the persons transporting the goods, personal data will not be transferred to third parties by the Seller without the prior consent of the Buyer.
- Personal data will be processed for an indefinite period of time. Individual contracts are archived by the Seller after their conclusion in electronic form and are accessible only to the Seller.
- If the buyer requests information about the processing of his personal data, the seller is obliged to provide him with this information. The Seller shall be entitled to charge a reasonable fee for the provision of the information referred to in the preceding sentence, not exceeding the costs necessary to provide the information.
- In the event that the Buyer believes that the Seller or Processor is processing his/her personal data in a way that is contrary to the protection of the Buyer's private and personal life or contrary to the law, in particular if the personal data are inaccurate with regard to the purpose of their processing, he/she may: a) ask the Seller or Processor for an explanation, b) demand that the Seller or Processor remedy the situation.
10. Dispute Resolution
Mutual disputes between the seller and the buyer are resolved by the general courts. According to Act No. 634/1992 Coll., on Consumer Protection, as amended, the buyer who is a consumer has the right to out-of-court settlement of a consumer dispute arising from a purchase contract or a contract for the provision of services. The Czech Trade Inspection Authority is the entity authorised to carry out out-of-court dispute resolution. Further information is available on the website www.coi.cz. Out-of-court settlement of a consumer dispute is initiated exclusively at the consumer's request, and only if the dispute has not been resolved directly with the seller. The application may be submitted within 1 year of the date on which the consumer first exercised the right at issue with the seller. The consumer has the right to initiate out-of-court dispute resolution online via the ODR platform available at ec.europa.eu/consumers/odr/. The buyer can also contact dTest, o.p.s. for advice on his/her consumer rights via www.dtest.cz/poradna or by calling 299 149 009. The Seller undertakes to seek out-of-court dispute resolution with the Buyer as a matter of priority, unless the Buyer refuses. Out-of-court settlement of the dispute can also be done through the YourComplaints.cz service on the website www.vasestiznosti.cz. This procedure is not mediation according to Act No. 202/2012 Coll., on mediation, as amended, or arbitration according to Act No. 216/1994 Coll., on arbitration and enforcement of arbitral awards, as amended, and its use does not affect the right of the parties to take their claim to the Czech Trade Inspection Authority or to court. During the out-of-court settlement negotiations, the limitation and prescription periods under the Civil Code shall not run or begin to run unless one of the parties to the dispute expressly refuses to continue the negotiations. Supervision of compliance with the obligations under Act No 634/1992 Coll., on Consumer Protection, as amended, is carried out by the Czech Trade Inspection Authority (www.coi.cz).
Delivery and delivery conditions
11. Method of delivery, transport
The buyer chooses the method of transport himself during the creation of the order. The Seller proposes/provides the following methods of transport:
- a. personal collection - the buyer agrees with the seller on the date of personal collection. Upon personal collection, the buyer waives the right to return the goods according to point 8.a of these conditions
- b. TOPTRANS
- c. Contract carriers of Lino s.r.o.
The agreed price and method of transport will be included in the invoice for the ordered goods ( see also point 14. of these conditions ).
In case of force majeure or failure of the information system Lino s.r.o. is not responsible for late delivery of goods.
In the event that for reasons on the part of the buyer it is necessary to deliver the goods repeatedly or in a different way than specified in the order, the buyer is obliged to pay the costs associated with the repeated delivery of the goods, or the costs associated with a different method of delivery.
We are not a direct transport provider, but only an intermediary.
If the transport includes an additional return service, this is the return of goods for the first lockable door of the dwelling unit.
In the case of large furniture, a minimum entrance dimension of 80 cm and a suitable space behind the front door for moving in is required.
Lino s.r.o. is not responsible for the impossibility of moving furniture due to inaccessible or atypical spaces.
Any further handling of the furniture is only possible after individual agreement with the carrier.
12. Delivery time
The delivery time is calculated from the date of creating and sending the order. If an advance invoice is issued with the order, the delivery period starts from the date of payment.
The approximate delivery date is indicated on the product and in the order confirmation.
The delivery date of the ordered goods is only indicative and due to the nature of the assortment (mostly custom production) the delivery time may be extended.
Delivery times shall be extended in the event of unexpected circumstances beyond the Seller's control, such as unexpected acts of God, strikes and other obstacles beyond the Seller's control. This also applies if these circumstances occur with the Seller's suppliers.
If the goods are in stock, the order can be delivered in a shorter time.
13. Taking over of goods and forced storage
If the goods are delivered by parcel service or public carrier, the buyer is always obliged to personally receive the shipment and personally check whether the shipment was delivered with damaged or torn packaging, broken tape, incomplete number of packages and if the buyer suspects that the goods have defects, he has the right to refuse to accept the incomplete or damaged shipment.
By signing the delivery note, the buyer confirms that the packaging of the shipment containing the goods was intact.
If the goods cannot be delivered on the agreed delivery date for objective reasons on the Buyer's side, Lino s.r.o. will store the goods in its warehouse and all storage costs will be charged to the Buyer at the actual amount, unless both parties agree otherwise in writing in advance. Lino s.r.o. shall in such case be entitled to claim a fee for the storage costs issued and the costs for the storage itself in the amount of 40 CZK (in words: forty Czech crowns) per 1m2/item/day of storage and shall furthermore be entitled to withdraw from the purchase contract. In the case of orders exceeding CZK 500.000,-, Lino s.r.o. will provide free storage for a maximum of 14 calendar days.
14. Conditions for acceptance of goods
All goods delivered must be inspected by the buyer. In the case of a shipment that includes tables, table tops and wooden or glass furniture, where the goods could be damaged despite the packaging (dented edges, breakage), the buyer must always unpack and physically inspect the goods. If any goods are defective, the buyer must draw up a written damage report on the spot with the carrier. The Buyer must record any defects found on the carrier's damage report and notify the Seller by the next business day. The Buyer must notify the Seller of the defects found in writing or by telephone. The written notification must specify the defects found, i.e. the type of defect, the location of the defect on the product and how it manifests itself. Failure to do so will result in the subsequent claim being considered mechanical damage caused by the buyer and the claim will not be accepted. A buyer who, by his signature on the carrier's documents, confirms receipt of the shipment without defects is not entitled to make a subsequent claim. Claims for goods damaged in transit shall be governed by the carrier's claims procedure and the relevant provisions of the Civil or Commercial Code. Defects caused in this way can only be claimed from the seller provided that all the conditions set out in this section are met.
15. Price of transport
Due to the nature and character of the sold assortment, it is possible to deliver the ordered goods to the buyer in several ways. After sending the order, the buyer will be contacted by an authorized employee of the seller, who will suggest the most convenient method of transport to the buyer. This shipping method will be designed to minimize the possible risks of transport damage. The method of transport so proposed and agreed by both parties will be priced and the resulting cost of transport will be added to the invoice issued ( see clause 6 of these terms and conditions ). By paying this invoice, the Buyer agrees to the method of transport of the goods as proposed and agreed.
Complaints Procedure and Complaints Conditions
16. Complaints Policy
This Complaints Procedure is valid from 1 January 2016 and is governed by the relevant provisions of the Civil Code, taking into account this Complaints Procedure. This Complaints Procedure applies exclusively to purchasers who are acting as consumers within the meaning of Section 419 of the Civil Code when concluding a contract (i.e. do not purchase goods on a business registration number). If the goods are purchased as part of a business activity (i.e. on a business registration number), the provisions of this Complaints Procedure do not apply to such purchases. The individually agreed terms and conditions and the general provisions of the Civil Code or the Commercial Code apply to such cases.
By accepting the goods, the buyer agrees to the terms and conditions of the complaint.
The statutory warranty period for all of the Seller's products is legally set at 24 months. The warranty period starts on the day of receipt of the goods by the buyer. The Seller may extend or shorten this statutory period in agreement with the Buyer. The warranty does not cover normal wear and tear of the item (or its parts) caused by use. Therefore, a shorter lifetime of the product cannot be considered a defect and cannot be claimed as such.
Complaints can be made by telephone and also in writing at the company's headquarters, together with photo documentation of the damaged goods or parts thereof. Complaints concerning the appearance, design, quality of upholstery and integrity of surface areas must be made within a maximum of three days of receipt of the goods from the carrier or the buyer. Subsequent claims will not be accepted as they are deemed to have been caused by careless or improper handling or improper assembly. In order for the claim to be successfully settled, the goods must be properly accepted by the buyer ( see also clause 14. of these terms and conditions ).
When making a claim for a defect in the goods, the seller is obliged (and the buyer must allow him) to verify whether the defect is removable or irremovable.
If the defect is irremovable, the seller may replace the goods, provide a discount or return the full purchase price to the buyer according to the agreement of both parties.
If the defect is removable, the seller shall remove the defect at his own expense. It shall remedy the defect without undue delay and with due diligence, but at the latest within 30 days of receipt of a legitimate complaint. Removable defects are defects that can be removed by repair without affecting the appearance, function and quality of the goods. If only a part of the item is defective, the buyer has the right to replace that part and not the entire item. The Seller shall replace the defective item, provide a discount or refund the purchase price if the defect reoccurs in the repaired item or if the item cannot be used properly due to multiple defects.
In the case of a refund of the purchase price due to an acknowledged claim, the money will be refunded as soon as possible and no later than 30 days after the acknowledgement of the claim. The Seller shall return the funds after signing the credit note to the Buyer's account.
17. Liability for defects
After the expiration of the 24-month warranty period, the seller's liability for defects in the goods that have not been claimed by the buyer from the seller within this period expires. In the case of warranty repairs, the warranty for the goods shall be extended by the period during which the customer could not properly use the goods as a result of the repair.
18. Complaint procedure
The place of settlement of the complaint is the buyer's registered office. If a defect requiring a claim arises during the warranty period, the Buyer shall proceed in the following manner:
- a. does not take delivery of the goods from the carrier and proceeds in accordance with clause 14 of these conditions
- b. if a claim arises during the use of the goods, the buyer shall contact the seller at the company's headquarters, by phone or by email
- c. the Seller determines whether the defect is removable or irremovable and agrees on further action and in particular the method of transport
19. Warranty Terms
The warranty covers manufacturing and functional defects. The warranty does not cover mechanical damage caused by careless and unreasonable handling, as well as unprofessional handling, unprofessional assembly of the product, unprofessional care and use in conditions and environments not usual for normal use of the product (excessive load, dust, humidity, temperature, chemical and mechanical influences). Furthermore, the warranty does not cover damage caused by non-observance of the general principles for the use of the product and the instructions for use, and wear and tear caused by normal use of the products. Furthermore, the warranty cannot be applied to damage and defects in the goods which were expressly brought to the attention of the purchaser prior to purchase and for which a lower price for damage due to force majeure was agreed, if applicable.
Materials, maintenance and service
20. Wood materials and maintenance
Wood is a natural product, so they canvariations in colour and pigmentation occur.
Wooden furniture will change its appearance over time as it is affected by the environment in which it is placed.
Do not place wood products near a heat source and do not expose them to direct sunlight as it can cause changes in tone and affect the hardness of the product. Avoid improper use of the product, e.g. sitting on a backrest or armrest, or rocking or standing on a chair.
Do not place greasy, wet, hot or cold objects directly on wooden surfaces as they can leave a permanent mark.
Wipe the surface regularly with a clean, dry cloth. If the surface is dirty, you can wipe it with a cloth soaked in water or neutral soap, remove the soap immediately after application.
If the surface of the wooden product is slightly damaged, we recommend using a maintenance kit from the specific manufacturer of the product, if they offer this kit.
Avoid using products containing acetone, thinners, ammonia, abrasive cleaners or furniture wax.
21. Service
The seller's working hours are from 8 am to 5 pm on weekdays. During these hours you can contact us at the above mentioned telephone numbers ( see point 2. of these terms and conditions ) and ask for technical information or enquire about the details of individual products. Some products can be adapted to atypical sizes and colours based on individual requirements and the manufacturer's capabilities. Our address Lino s.r.o. Václavská 2 603 00 Brno Tel: +420 543 233 873 [email protected] www.lino.cz
About the purchase
Terms and Conditions of Sale and Delivery
These terms and conditions apply to purchases in the online shop www.lino.cz, operated by Lino, s.r.o., from 1 January 2024.
The Terms and Conditions define and specify the rights and obligations of the Seller, which is the company Lino, s.r.o., Ve Dvoře 172, 664 47 Střelice u Brna, ID No.: 60719273 All contractual relations are concluded in accordance with the law of the Czech Republic. If the contracting party is a consumer, relations not regulated by the terms and conditions are governed by the Civil Code (No. 89/2012 Coll.) and the Consumer Protection Act (No. 634/1992 Coll.). If the contracting party is not a consumer, the Civil Code (No 89/2012 Coll.) shall govern relations not governed by the terms and conditions. Out-of-court dispute resolution is governed by Section 14(1) of Act No. 643/1992.
Terms and Conditions
- Provisions
- Seller
- Buyer
- Subject of the contract and order
- Ordering goods, consumer contract
- Price, payment terms, payment method
- Delivery of goods
- Withdrawal from the contract / return of goods
- Personal data protection
- Dispute Resolution
Delivery and delivery conditions
- Delivery method, transport
- a. personal collection
- b. TOPTRANS
- c. Contract carriers
- Delivery time
- Taking over of goods and forced storage
- Conditions upon receipt of goods
- Price of transport
Complaints Procedure and Complaints Conditions
- Complaints policy
- Liability for defects
- Complaint procedure
- Warranty conditions, service Service and care
- Wood materials and maintenance
- Service
1. Provisions
A consumer contract is a contract of sale, a contract for work or other contracts where the parties to the contract are the consumer on the one hand and the supplier on the other. The Seller is the company Lino, s.r.o., Ve Dvoře 172, 664 47 Střelice u Brna, ID: 60719273. Lino, s.r.o. is a person who, in concluding and performing the contract, acts within the scope of his trade or other business activity. It is an entrepreneur who directly or through other entrepreneurs supplies products or services to the buyer. The customer of our online shop is the buyer. In view of the applicable legislation, a distinction is made between a buyer who is a consumer and a buyer who is not a consumer. A consumer buyer or consumer only is a person who is not acting in the course of his trade or other business when concluding and performing a contract. A non-consumer buyer is a businessman who purchases products or uses services for the purpose of his business with those products or services. This buyer is governed by the terms and conditions to the extent that they apply to him and by the Commercial Code.
2. Seller
Registered office (billing address): Lino s.r.o., Ve dvoře 172, Střelice u Brna 664 47
The company is registered in the Commercial Register maintained by the Regional Court in Brno, Section C, Insert 16354
Store (shipping address): Lino s.r.o., Václavská 2, Brno 603 00
The seller is a VAT payer.
- ID: 60719273
- DIC: CZ60719273
Contact details:
- Tel: +420 543 233 873
- Fax: +420 543 246 375
- Email: [email protected]
Account number for non-cash payments:
- CSOB 377358643/0300
- IBAN: CZ68 0300 0000 0003 7735 8643
- IBAN: CEKOCZPP
- FOR EURO PAYMENTS: CZ42 0300 0000 0003 7735 8723
3. Buyer
The buyer is any person (natural or legal person) who orders goods on the portal www.lino.cz and sends a binding order. By sending an order, the buyer confirms that he/she agrees to these general terms and conditions for shopping through the lino.cz e-shop, in particular the terms and conditions of sale, delivery and warranty.
4. Subject of the contract
The subject of the contract is the delivery of the goods specified in the purchase contract - order. The weight, dimensions, capacity and other parameters indicated for individual items are only indicative data based on the supplier's data for individual products and may therefore differ in reality (unless otherwise expressly stated in the contract). The Seller's endeavour and priority is to provide the most accurate and reliable information verified from multiple sources. The pictures of each product are for illustrative purposes only, as are the colour renditions.
5. Ordering goods, consumer contract
The list of goods on the lino.cz e-shop website is a list of commonly supplied goods. The seller does not guarantee the immediate availability of all items. The condition for the validity of the electronic order is the completion of all the prescribed data of the buyer in the order form. By creating and sending the order, a draft purchase contract is created and the buyer undertakes to take delivery of the goods and pay for them. Formal confirmation of the order by the Seller is not required to conclude the purchase contract, the contract is then formed by the delivery of the goods. The Seller may reserve the formation of the contract for individual cases, especially in more costly cases, by confirming the order. When ordering goods that are not in stock and need to be made from non-standard materials, etc. or in the case of price-intensive orders, the seller may require an advance payment for such goods - usually above 10 000,- excluding VAT. The amount of the advance payment is then 60% of the purchase price.
Orders are normally placed through the lino.cz e-shop
Other options for ordering goods are:
- a. by e-mail - [email protected]
- b. by fax at +420 543 246 375
- c. by phone at +420 543 233 873
- d. in writing via the Czech Post
6. Price, payment terms, method of payment
The invoice issued on the basis of the purchase contract between the seller and the buyer is also a tax document. Delivery of the goods to the buyer is in principle possible only after payment of this document, either upon receipt of the goods or by payment in advance on the basis of an advance invoice, or unless otherwise agreed.
Invoices are due within 14 days.
The prices quoted in the lino.cz e-shop are valid at the time of ordering the goods.
The goods remain the property of the seller until full payment.
In the case of a larger volume of ordered goods or at its discretion, the Seller reserves the option to request an advance payment, for which it will issue an advance invoice in the amount of 60% of the purchase price. Usually in the case of orders over 10 000,- excluding VAT.
Payment for ordered goods can be made in the following ways:
- a. in cash upon receipt of the goods at the Seller's registered office
- b. cash on delivery - the buyer pays the price of the goods by cash on delivery, including the costs for cash on delivery and shipping
- c. by deposit into the seller's account
- d. by bank transfer - the seller will issue a proforma invoice for the full amount and the variable symbol will identify the order (payment). The goods will be dispatched upon payment of this invoice.
- e. online payment - credit card or fast bank transfer
7. Delivery of goods
All technical details concerning the delivery of the goods to the buyer are dealt with separately in the delivery conditions. The goods will be delivered to the buyer in the form he chooses as the most convenient for him. We provide delivery of goods throughout the Czech Republic and the cost of delivery varies according to the chosen method. The Seller draws attention in particular to the specifics and risks associated with the receipt of goods ( see delivery conditions point 12, 13 ).
8. Withdrawal from the contract and return of goods
Both the buyer and the seller can withdraw from the contract.
The form for withdrawal from the purchase contract can be found atHERE.
He can withdraw from the contract:
- a. a buyer who does not purchase goods within the scope of his/her trade or other business activity (i.e. not on a personal identification number) has the right to withdraw from the contract within 14 days according to the current Civil Code. If the buyer decides to return the goods under this scheme, he must comply with the following conditions:
- i. contact the Seller to withdraw from the Contract on the basis of this provision
- ii. if the buyer has not received the goods, he/she shall withdraw from the contract in writing to the seller's address
- iii. if the buyer has already received the goods, the description of the goods, invoice number, variable symbol, date of purchase/delivery of the goods
- returned goods must not be used
- returned goods must be undamaged
- the returned goods must be complete, including the original proof of purchase
- iv. arrange with an authorised employee of the Seller the method of transport back to the Seller
- v. the goods must be sent back to the seller's registered office at the buyer's expense, registered and insured (we are not responsible for any loss or damage)
- vi. goods sent back on COD will not be accepted
- vii. if the goods are returned to the Seller in a different condition from that specified in clause 8.a.iii., the Buyer shall be obliged to compensate in particular for the costs related to the restoration of the goods to their original condition and any damage to the goods. The reimbursement of these costs and damages shall be made in such a way that the purchase price which is refunded by the Seller in the event of withdrawal is reduced by these costs and damages accordingly. At the same time, the time limit for reimbursement of the purchase price or part thereof shall be extended until any costs and damages have been resolved
- viii. in the event of failure to meet the above conditions, the withdrawal will not be accepted
- ix. The Consumer acknowledges that according to the provisions of § 1837 et seq. of the Civil Code, it is not possible to withdraw from the contract for the delivery of goods adapted to the Buyer's wishes, as well as from the contract for the delivery of goods subject to rapid wear and tear or obsolescence.
- x. if the buyer fulfils all the above conditions for withdrawal from the contract, the seller will refund the purchase price or part of it, no later than 14 days after the return of the goods. The Seller shall return the funds after signing the credit note and to the Buyer's account within 14 days.
The Seller is entitled to withdraw from the contract only until the goods have been dispatched and reserves the right to cancel the order or part of it in the following cases:
- a) the price of the ordered product has changed significantly during the order
- b) The Seller shall be entitled to withdraw from the Purchase Contract due to stock-out, unavailability of the goods, or when the manufacturer, importer or supplier of the goods has discontinued the production or import of the goods. The Seller shall promptly inform the Buyer by means of the email address specified in the order and shall, within 14 days of notification of withdrawal from the Purchase Contract, refund all monies, including delivery costs, received from the Buyer under the Contract in the same manner or in the manner specified by the Buyer, as the case may be.
- c) due to the wide range of goods offered, the seller is entitled to withdraw from the contract even partially, i.e., so that he can deliver only part of the ordered goods to the buyer. However, this must be consistent with the possibility of using these goods by completing them from another supplier. If this situation arises, the seller undertakes to contact the buyer immediately in order to agree on a further course of action. If the goods have already been paid for in part or in full, in the event of cancellation of the order, the money will be refunded as soon as possible ( but within a maximum of 30 days ) to the buyer's account.
- d) Withdrawal from the contract in the event of an error in the price of the goods. Except as provided by law, the seller is entitled to withdraw from the contract in the event of an obvious error in the price of the goods. Withdrawal from the contract under this clause is possible within 14 days from the day following the date of conclusion of the purchase contract between the Buyer and the Seller by the Seller cancelling the order or otherwise indicating to the Buyer that he is withdrawing from the contract. If the Buyer has paid at least part of the purchase price of the goods, this amount will be transferred back to his bank account within 14 days from the day following the date of withdrawal from the contract by the Seller.
9. Protection of consumer's personal data
- The protection of personal data of the buyer, who is a natural person, is provided by Act No. 101/2000 Coll., on the Protection of Personal Data, as amended (hereinafter referred to as the "PDPA").
- By concluding the purchase contract, the buyer agrees to the processing and collection of his/her personal data in the seller's database after the successful completion of the contract, until the buyer expresses his/her disagreement with this processing in writing. The Buyer agrees to the processing of the following personal data: name and surname, home address, identification number, tax identification number, e-mail address, telephone number, for the purpose of concluding this Agreement, operating the website information system, enforcing the rights under the Purchase Agreement and for marketing purposes (hereinafter collectively referred to as "personal data").
- The Buyer acknowledges that he is obliged to provide his personal data correctly and truthfully and that he is obliged to inform the Seller without undue delay of any change in his personal data. The Buyer confirms that the personal data provided is accurate and that he/she has been informed that this is a voluntary provision of personal data.
- The Buyer has the right to access and correct his/her personal data, including other legal rights to such data. Personal data can be removed from the database upon written request of the buyer. Buyers' personal data is secured against misuse.
- The seller may entrust a third party as a processor to process the buyer's personal data. Except for the persons transporting the goods, personal data will not be transferred to third parties by the Seller without the prior consent of the Buyer.
- Personal data will be processed for an indefinite period of time. Individual contracts are archived by the Seller after their conclusion in electronic form and are accessible only to the Seller.
- If the buyer requests information about the processing of his personal data, the seller is obliged to provide him with this information. The Seller shall be entitled to charge a reasonable fee for the provision of the information referred to in the preceding sentence, not exceeding the costs necessary to provide the information.
- In the event that the Buyer believes that the Seller or Processor is processing his/her personal data in a way that is contrary to the protection of the Buyer's private and personal life or contrary to the law, in particular if the personal data are inaccurate with regard to the purpose of their processing, he/she may: a) ask the Seller or Processor for an explanation, b) demand that the Seller or Processor remedy the situation.
10. Dispute Resolution
Mutual disputes between the seller and the buyer are resolved by the general courts. According to Act No. 634/1992 Coll., on Consumer Protection, as amended, the buyer who is a consumer has the right to out-of-court settlement of a consumer dispute arising from a purchase contract or a contract for the provision of services. The Czech Trade Inspection Authority is the entity authorised to carry out out-of-court dispute resolution. Further information is available on the website www.coi.cz. Out-of-court settlement of a consumer dispute is initiated exclusively at the consumer's request, and only if the dispute has not been resolved directly with the seller. The application may be submitted within 1 year of the date on which the consumer first exercised the right at issue with the seller. The consumer has the right to initiate out-of-court dispute resolution online via the ODR platform available at ec.europa.eu/consumers/odr/. The buyer can also contact dTest, o.p.s. for advice on his/her consumer rights via www.dtest.cz/poradna or by calling 299 149 009. The Seller undertakes to seek out-of-court dispute resolution with the Buyer as a matter of priority, unless the Buyer refuses. Out-of-court settlement of the dispute can also be done through the YourComplaints.cz service on the website www.vasestiznosti.cz. This procedure is not mediation according to Act No. 202/2012 Coll., on mediation, as amended, or arbitration according to Act No. 216/1994 Coll., on arbitration and enforcement of arbitral awards, as amended, and its use does not affect the right of the parties to take their claim to the Czech Trade Inspection Authority or to court. During the out-of-court settlement negotiations, the limitation and prescription periods under the Civil Code shall not run or begin to run unless one of the parties to the dispute expressly refuses to continue the negotiations. Supervision of compliance with the obligations under Act No 634/1992 Coll., on Consumer Protection, as amended, is carried out by the Czech Trade Inspection Authority (www.coi.cz).
Delivery and delivery conditions
11. Method of delivery, transport
The buyer chooses the method of transport himself during the creation of the order. The Seller proposes/provides the following methods of transport:
- a. personal collection - the buyer agrees with the seller on the date of personal collection. Upon personal collection, the buyer waives the right to return the goods according to point 8.a of these conditions
- b. TOPTRANS
- c. Contract carriers of Lino s.r.o.
The agreed price and method of transport will be included in the invoice for the ordered goods ( see also point 14. of these conditions ).
In case of force majeure or failure of the information system Lino s.r.o. is not responsible for late delivery of goods.
In the event that for reasons on the part of the buyer it is necessary to deliver the goods repeatedly or in a different way than specified in the order, the buyer is obliged to pay the costs associated with the repeated delivery of the goods, or the costs associated with a different method of delivery.
We are not a direct transport provider, but only an intermediary.
If the transport includes an additional return service, this is the return of goods for the first lockable door of the dwelling unit.
In the case of large furniture, a minimum entrance dimension of 80 cm and a suitable space behind the front door for moving in is required.
Lino s.r.o. is not responsible for the impossibility of moving furniture due to inaccessible or atypical spaces.
Any further handling of the furniture is only possible after individual agreement with the carrier.
12. Delivery time
The delivery time is calculated from the date of creating and sending the order. If an advance invoice is issued with the order, the delivery period starts from the date of payment.
The approximate delivery date is indicated on the product and in the order confirmation.
The delivery date of the ordered goods is only indicative and due to the nature of the assortment (mostly custom production) the delivery time may be extended.
Delivery times shall be extended in the event of unexpected circumstances beyond the Seller's control, such as unexpected acts of God, strikes and other obstacles beyond the Seller's control. This also applies if these circumstances occur with the Seller's suppliers.
If the goods are in stock, the order can be delivered in a shorter time.
13. Taking over of goods and forced storage
If the goods are delivered by parcel service or public carrier, the buyer is always obliged to personally receive the shipment and personally check whether the shipment was delivered with damaged or torn packaging, broken tape, incomplete number of packages and if the buyer suspects that the goods have defects, he has the right to refuse to accept the incomplete or damaged shipment.
By signing the delivery note, the buyer confirms that the packaging of the shipment containing the goods was intact.
If the goods cannot be delivered on the agreed delivery date for objective reasons on the Buyer's side, Lino s.r.o. will store the goods in its warehouse and all storage costs will be charged to the Buyer at the actual amount, unless both parties agree otherwise in writing in advance. Lino s.r.o. shall in such case be entitled to claim a fee for the storage costs issued and the costs for the storage itself in the amount of 40 CZK (in words: forty Czech crowns) per 1m2/item/day of storage and shall furthermore be entitled to withdraw from the purchase contract. In the case of orders exceeding CZK 500.000,-, Lino s.r.o. will provide free storage for a maximum of 14 calendar days.
14. Conditions for acceptance of goods
All goods delivered must be inspected by the buyer. In the case of a shipment that includes tables, table tops and wooden or glass furniture, where the goods could be damaged despite the packaging (dented edges, breakage), the buyer must always unpack and physically inspect the goods. If any goods are defective, the buyer must draw up a written damage report on the spot with the carrier. The Buyer must record any defects found on the carrier's damage report and notify the Seller by the next business day. The Buyer must notify the Seller of the defects found in writing or by telephone. The written notification must specify the defects found, i.e. the type of defect, the location of the defect on the product and how it manifests itself. Failure to do so will result in the subsequent claim being considered mechanical damage caused by the buyer and the claim will not be accepted. A buyer who, by his signature on the carrier's documents, confirms receipt of the shipment without defects is not entitled to make a subsequent claim. Claims for goods damaged in transit shall be governed by the carrier's claims procedure and the relevant provisions of the Civil or Commercial Code. Defects caused in this way can only be claimed from the seller provided that all the conditions set out in this section are met.
15. Price of transport
Due to the nature and character of the sold assortment, it is possible to deliver the ordered goods to the buyer in several ways. After sending the order, the buyer will be contacted by an authorized employee of the seller, who will suggest the most convenient method of transport to the buyer. This shipping method will be designed to minimize the possible risks of transport damage. The method of transport so proposed and agreed by both parties will be priced and the resulting cost of transport will be added to the invoice issued ( see clause 6 of these terms and conditions ). By paying this invoice, the Buyer agrees to the method of transport of the goods as proposed and agreed.
Complaints Procedure and Complaints Conditions
16. Complaints Policy
This Complaints Procedure is valid from 1 January 2016 and is governed by the relevant provisions of the Civil Code, taking into account this Complaints Procedure. This Complaints Procedure applies exclusively to purchasers who are acting as consumers within the meaning of Section 419 of the Civil Code when concluding a contract (i.e. do not purchase goods on a business registration number). If the goods are purchased as part of a business activity (i.e. on a business registration number), the provisions of this Complaints Procedure do not apply to such purchases. The individually agreed terms and conditions and the general provisions of the Civil Code or the Commercial Code apply to such cases.
By accepting the goods, the buyer agrees to the terms and conditions of the complaint.
The statutory warranty period for all of the Seller's products is legally set at 24 months. The warranty period starts on the day of receipt of the goods by the buyer. The Seller may extend or shorten this statutory period in agreement with the Buyer. The warranty does not cover normal wear and tear of the item (or its parts) caused by use. Therefore, a shorter lifetime of the product cannot be considered a defect and cannot be claimed as such.
Complaints can be made by telephone and also in writing at the company's headquarters, together with photo documentation of the damaged goods or parts thereof. Complaints concerning the appearance, design, quality of upholstery and integrity of surface areas must be made within a maximum of three days of receipt of the goods from the carrier or the buyer. Subsequent claims will not be accepted as they are deemed to have been caused by careless or improper handling or improper assembly. In order for the claim to be successfully settled, the goods must be properly accepted by the buyer ( see also clause 14. of these terms and conditions ).
When making a claim for a defect in the goods, the seller is obliged (and the buyer must allow him) to verify whether the defect is removable or irremovable.
If the defect is irremovable, the seller may replace the goods, provide a discount or return the full purchase price to the buyer according to the agreement of both parties.
If the defect is removable, the seller shall remove the defect at his own expense. It shall remedy the defect without undue delay and with due diligence, but at the latest within 30 days of receipt of a legitimate complaint. Removable defects are defects that can be removed by repair without affecting the appearance, function and quality of the goods. If only a part of the item is defective, the buyer has the right to replace that part and not the entire item. The Seller shall replace the defective item, provide a discount or refund the purchase price if the defect reoccurs in the repaired item or if the item cannot be used properly due to multiple defects.
In the case of a refund of the purchase price due to an acknowledged claim, the money will be refunded as soon as possible and no later than 30 days after the acknowledgement of the claim. The Seller shall return the funds after signing the credit note to the Buyer's account.
17. Liability for defects
After the expiration of the 24-month warranty period, the seller's liability for defects in the goods that have not been claimed by the buyer from the seller within this period expires. In the case of warranty repairs, the warranty for the goods shall be extended by the period during which the customer could not properly use the goods as a result of the repair.
18. Complaint procedure
The place of settlement of the complaint is the buyer's registered office. If a defect requiring a claim arises during the warranty period, the Buyer shall proceed in the following manner:
- a. does not take delivery of the goods from the carrier and proceeds in accordance with clause 14 of these conditions
- b. if a claim arises during the use of the goods, the buyer shall contact the seller at the company's headquarters, by phone or by email
- c. the Seller determines whether the defect is removable or irremovable and agrees on further action and in particular the method of transport
19. Warranty Terms
The warranty covers manufacturing and functional defects. The warranty does not cover mechanical damage caused by careless and unreasonable handling, as well as unprofessional handling, unprofessional assembly of the product, unprofessional care and use in conditions and environments not usual for normal use of the product (excessive load, dust, humidity, temperature, chemical and mechanical influences). Furthermore, the warranty does not cover damage caused by non-observance of the general principles for the use of the product and the instructions for use, and wear and tear caused by normal use of the products. Furthermore, the warranty cannot be applied to damage and defects in the goods which were expressly brought to the attention of the purchaser prior to purchase and for which a lower price for damage due to force majeure was agreed, if applicable.
Materials, maintenance and service
20. Wood materials and maintenance
Wood is a natural product, so they canvariations in colour and pigmentation occur.
Wooden furniture will change its appearance over time as it is affected by the environment in which it is placed.
Do not place wood products near a heat source and do not expose them to direct sunlight as it can cause changes in tone and affect the hardness of the product. Avoid improper use of the product, e.g. sitting on a backrest or armrest, or rocking or standing on a chair.
Do not place greasy, wet, hot or cold objects directly on wooden surfaces as they can leave a permanent mark.
Wipe the surface regularly with a clean, dry cloth. If the surface is dirty, you can wipe it with a cloth soaked in water or neutral soap, remove the soap immediately after application.
If the surface of the wooden product is slightly damaged, we recommend using a maintenance kit from the specific manufacturer of the product, if they offer this kit.
Avoid using products containing acetone, thinners, ammonia, abrasive cleaners or furniture wax.
21. Service
The seller's working hours are from 8 am to 5 pm on weekdays. During these hours you can contact us at the above mentioned telephone numbers ( see point 2. of these terms and conditions ) and ask for technical information or enquire about the details of individual products. Some products can be adapted to atypical sizes and colours based on individual requirements and the manufacturer's capabilities. Our address Lino s.r.o. Václavská 2 603 00 Brno Tel: +420 543 233 873 [email protected] www.lino.cz